FAQ | Howl&Rock Designer Fashion Co.
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© 2019 by Howl & Rock Designer Fashion Co. . Proudly created with Wix.com

FAQ

REGISTRATION FOR A CUSTOMER ACCOUNT:

Do I need to register before I place an order?
No, you do not need to register before placing an order. You may check out as a Guest and you will have the opportunity to create an account when you are finished your order.

 


 

How do I register?
Please click on the Members link Icon at the top  Left of any page and you will be sent to the secure registration form 

to be filled out.

 



Why should I register with Howl & Rock?
Registering is fast, free and easy! Here are the benefits:
1. You will not be required to re-enter your shipping or billing addresses every time you order online. Whenever you place an order, it will be delivered to the registered address on file, unless you direct us otherwise.


2. You can browse, shop and complete your order at a later time. The items that are placed in your Shopping Cart will be saved so when you come back later, you will not have to search for and re-select the items again. 


Please note: Placing your items in the Shopping Cart does not guarantee the availability of your items at the time of checkout. Items left in the cart are removed every 7 days.

How do I change the details of my account?
You can change your account information by visiting “My Account” in the top navigation and then selecting “Account Information” from the sidebar menu. To change your address, click “Address Book” and select “Change Billing/Shipping Address”. You can also control your Newsletter Subscription under “Newsletter Subscriptions” and by checking the box next to general subscription and selecting “Save”.

ORDER INFO:

What methods of payment do you accept?
We accept payment by credit card: Mastercard, Visa,  American Express, Maestro and  Discover Card.

 

We also accept PayPal, Visa-Debit/MasterCard-Debit Cards. Prepaid cards are accepted.

 
 



Do prices displayed on the website include taxes?
Prices displayed on the website do not include taxes. When you proceed to purchase your order, sales tax  (where applicable) will be calculated on the total value of merchandise, as well as shipping charges, and will be displayed on your Order Summary page.

Do you restock items that are sold out?


Many of our clothing items and shoes will be restocked. You may Contact Us to check availability. Click HERE to Contact the store.

 



Can I modify or cancel my order?
Our goal is to process your order as quickly and accurately as possible, therefore, we cannot change or cancel an order once it has been placed. 

 



How do I check the status of my order?
To check the status of your order, click on “My Account” and then “My Orders”.  Select the order you wish to view by clicking “View Order” on the right side beside the order information.  At the top of the page, you will see “About This Order:” followed by “Order Information”, “Invoices” and “Shipments”. As updates become available, you will be able to view the details pertaining to your order. 

 



Why is an item that I ordered listed as “Refunded” or “Cancelled” on my invoice?
While we make every effort to fulfill your entire order, on the rare occasion we may need to cancel one or more item(s) due to inventory availability. If we are unable to fulfill your entire order due to merchandise out of stock, you will receive a cancellation e-mail and will be refunded for the un-shipped item(s).



 

SHIPPING INFO:


What shipping options can I choose from?
All the available shipping options will be made available during Check Out and their will

be a few options & speeds available for Canadian, U.S.A & International Customers. 



What countries do you ship to?
We ship to over 100 Countries Worldwide and will most definitely try our best to ensure all packages arrive on time.

A tracking number will be provided after order is placed. It is also recommended that you Register as a Member

in order to more easily check Order History, Costs and so on. All Prices are in Canadian Dollars and the exchange rates will

be applied through checkout.

 



Where can I locate my tracking number?
We will email your Tracking Number separately once your Order Is placed and we receive shipping notification

from the Shipper. Not all shipping options have tracking.

 



One of my items was shipped damaged, what do I do?
If your merchandise arrives damaged, please email   CUSTOMERSERVICE@HOWL-ROCKDESIGNERCLOTHING.COM

and we will assist you as quickly as possible. 

 



There is an error in the shipping address that I provided, what do I do?
Please email CUSTOMERSERVICE@HOWL-ROCKDESIGNERCLOTHING.COM  as soon as possible if you made an error in your shipping address. 


Please note: We will only be able to edit your shipping address before your order has shipped. 



My tracking number shows that my item should have been delivered by now but I haven’t received it. What do I do?
Please check all areas where a delivery may have taken place (community mailbox, the front desk of an apartment building, a neighbor’s house). If the order has not been found, please email customerservice@howl-rockdesignerclothing.com

 and we will assist you as quickly as possible
 



What is your Return Policy for items purchased ONLINE?
We are pleased to offer you a REFUND on any purchase that you are not satisfied with within 14 days of the original purchase date.

 

STEP 1 : The item or items in question must be unworn and the original receipt must be PLACED IN THE ORIGINAL RETURN SHIPPING BOX.

 

STEP 2 : PLEASE USE THE THE ORIGINAL RETURN LABEL (THAT CAME WITH YOUR PACKAGE ) AND PLACE IT ON THE ORIGINAL SHIPPING BOX. THIS WAY IT WILL BE RETURNED TO THE CORRECT ADDRESS:  

 



I received my order but an item I ordered does not fit, can I exchange?
We cannot offer Exchanges at this time but can offer partial refunds on any orders that are verified to not fit.




How soon will I receive a refund for my online return?
Refunds are processed 3-5 business days after your return is received.

GIFT CARDS & DISCOUNT CARDS



Do you sell e-Giftcards?
Unfortunately, at this time we do not sell e-Giftcards. AT THE MOMENT BUT ARE CURRENTLY WORKING ON THIS FOR THE START OF 2020.





What are your store hours?
Our store hours vary from one location to another. Please contact the location nearest to you for their hours of operation.


 



Can I sell my products in your stores? 
We are not currently looking for any new suppliers AS OF YET BUT THIS MAY CHANGE IN 2020.

Thank you for your interest in our company.

 




How can I model for HOWL&ROCK DESIGNER FASHION?
Unfortunately, we do not hold open castings for our models. Our models are selected from various modeling agencies.

 



Can’t find the answer you’re looking for? For all other issues, please send an email to CUSTOMERSERVICE@HOWL-ROCKDESIGNERCLOTHING.COM and a member of our team will get in touch with you within 2 business days. 

 

Please note: Our customer support email is monitored Monday-Friday 10:30am-6:30pm with the exception of holidays.